100% Diamond Guarantee
100% Lifetime Diamond Upgrade
Your diamond may not always be forever. This is why we offer a lifetime diamond trade in policy on your diamond purchase from Walsonsandco.com.This enables you to trade in or upgrade your diamond for a larger or higher quality stone and get a 100% credit* of your original diamond purchase. The only condition necessary is that the new diamond you are purchasing must be at least 100% greater in value than your original diamond.
*The diamond being upgraded must be in its original condition free of any chips or scratches, and also must be accompanied by it’s original GIA or AGS laboratory report.
1 Year Diamond Buyback
If at any point during the first year of your purchase you feel the need to return your diamond (center stone only), don't worry, you're covered. Walsonsandco.com will gladly buy back your diamond at 65% of the original purchase price. We strive to offer our customers the best guarantees in the country. We want you covered from every angle, and we're happy to provide our customers with this great program.Conflict-Free Diamonds
Your concerns are our concerns. Conflict diamonds, otherwise known as "blood diamonds," are sold to fund rebel movements in Africa and make up less than 1% of the world's diamond inventory. Since May of 2000, a system known as the "Kimberly Process" was enacted to provide proof to our vendors and suppliers that these diamonds cannot and do not enter the United States under any circumstances. Walsonsandco Diamonds adheres to the highest standards in the industry and expects the same from its vendors and suppliers. We only do business with vendors and suppliers who comply with the Kimberley Process, the Voluntary System of Warranties, and United Nations resolutions pertaining to conflict diamonds. We will never purchase or trade with any dealer that does not provide proof that they adhere to the Kimberley Process.Best Price Guarantee
At Walsonsandco.com, we’re committed to provide the highest quality diamonds at the lowest possible prices, which is why we are extending a diamond price match policy to all of our valued customers. If you find a specific diamond listed at a lower price on a competitor’s website within 30 days of your purchase, simply contact us and provide one of our experts with the diamond specifications and we shall do the rest.Lifetime Ring Warranty
Every diamond ring we sell is manufactured under the tightest quality control standards and is carefully inspected prior to shipment. Most of these rings require very little to no maintenance at all, outside of general cleaning or a periodic prong check.We stand behind every ring we sell which is why we offer a lifetime warranty with every diamond ring purchase. In the unlikely event there is ever a problem with your ring, you can bring it or mail it to our store for inspection. If the problem is deemed to be caused by a manufacturer defect, we will make the necessarily repair free of charge. If it is deemed the problem was caused by normal wear and tear, then we will only charge you our cost for any materials (metal, diamonds, etc) needed to make the repair.
In addition you may also bring in or send us your ring for unlimited prong tightening, rhodium plating and cleaning.
Please note that the center diamond in any engagement is not included in our engagement ring warranty. Although diamonds are the hardest substance on earth, it is still possible to break or chip a diamond if struck with enough force at the right angle. We recommend all our customers procure an insurance policy on their ring which covers loss/breakage to the center diamond, as well as loss or theft of the ring as a whole.
Jewelry Appraisal
Jewelry Appraisal
Every piece purchased at www.Walsonsandco.com comes with a certified appraisal. An appraisal is a document stating the approximate retail replacement value of an item. This appraisal is required by most insurance companies to obtain a policy on your piece. Once insured, your appraisal will help replace your item in the case of loss or theft.Sales Tax
Sales tax is charged only in states where Walsons & Co has a physical presence. Currently this includes Tennessee.
When Will the Package Arrive?
For your convenience and security, our shipping department will contact you via e-mail or phone to coordinate shipment and ensure proper delivery of your item. You will also be provided a FedEx or UPS tracking number at that time. We currently accept printed checks but will be accepting electronic checks in the very near future. When paying by check, please note that the check must be in US dollars and drawn on a US bank. We will only process your order after the check has cleared in our bank account (3-7 business days) depending upon the location of your bank. Walsons & Co is not responsible for items lost due to shipping errors, so be sure to use a reputable carrier.
Gift Box
Believe it or not, most jewelers don't put a lot of thought into the presentation box. Fortunately for you, Walsons & Co has this covered! Each article of jewelry purchased through Walsonsandco.com arrives with a special jewelry box for its precious safekeeping and presentation.
Diamond Availability
Although we make every effort to keep our online inventory up to date, it is possible for a loose diamond to be sold before we are able to remove it from the website. In the unlikely event that this happens and you purchase a diamond that has become unavailable, we will immediately contact you and give you the option to either order a similar diamond or cancel the order.Item Pricing & Availability
Management makes every attempt to ensure that our online catalog is as accurate and comprehensive. In the event an item is listed with an inaccurate description or incorrect price due to data entry or system error, we reserve the right to correct any and all errors and cancel any orders placed for the item listed at the incorrect price or with the inaccurate description. All items listed on our website are subject to availability. Due to the high volume of orders we receive, items may be sold before we are able to update our website. We make every effort to keep our inventory up-to-date and accurate. Occasionally, an item's price can change without notice due to the fluctuating metal and diamond market. In those cases, we reserve the right to modify the price of the sale or void it completely, if the customer doesn't want to purchase at the new price.Military Engagement Rings
We are extremely proud of our military and would like to extend a special engagement rings discount to those serving their country in the Military. The military engagement rings discount is 10%. This discount also applies to wedding bands. *This does not include the center diamond.
Get Your Instant Coupon Code
To receive your discount just enter your military email address below and we will send you a personal discount coupon code to be used for your purchase. When you are ready to buy, just drop by our Jewelry Store in Memphis and show us your email copy you received with the coupon code.
Military Engagement Rings Personal Shopper
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Frequently asked questions
Shopping OnlineDiamond Availability
Although we make every effort to keep the inventory on our website up to date, it is possible for a loose diamond to be sold before we are able to remove it from out site. In the unlikely event that this happens and you purchase a diamond that has become unavailable, we will immediately contact you and give you the option to order a similar diamond or cancel the order altogether.
Although we make every effort to keep the inventory on our website up to date, it is possible for a loose diamond to be sold before we are able to remove it from out site. In the unlikely event that this happens and you purchase a diamond that has become unavailable, we will immediately contact you and give you the option to order a similar diamond or cancel the order altogether.
What Payment Options Do You Accept?
We accept bank wire transfers and the following credit cards: Visa, Master Card, American Express and Discover. We also accept payment via PayPal and Google Checkout. We are now offering a layaway plan for engagement rings and other fine jewelry. Our Jewelry layaway plan allows you to make up to 6 monthly payments in order to purchase an engagement ring or other piece of fine jewelry. Learn more about our Layaway Plan
We accept bank wire transfers and the following credit cards: Visa, Master Card, American Express and Discover. We also accept payment via PayPal and Google Checkout. We are now offering a layaway plan for engagement rings and other fine jewelry. Our Jewelry layaway plan allows you to make up to 6 monthly payments in order to purchase an engagement ring or other piece of fine jewelry. Learn more about our Layaway Plan
Item Pricing & Availability
We make every effort to keep our inventory up to date and accurate. Although unlikely, it is possible that an item's price can change (due to the fluctuating metal and diamond market), and we reserve the right to modify the price of the sale, or void it althogether, if the customer doesn't want to purchase at the new price. In addition, it is also possible for an item to become unavailable before we get a chance to remove it from our site, and If this happens, we reserve the right to void the sale.
We make every effort to keep our inventory up to date and accurate. Although unlikely, it is possible that an item's price can change (due to the fluctuating metal and diamond market), and we reserve the right to modify the price of the sale, or void it althogether, if the customer doesn't want to purchase at the new price. In addition, it is also possible for an item to become unavailable before we get a chance to remove it from our site, and If this happens, we reserve the right to void the sale.
How Can I Track My Order?
You will receive an order confirmation by email once your order has been successfully transmitted. In addition, a shipping confirmation email will be sent once your order has shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by clicking the "My Account" link at the top of any page. Simply login with your username and password and then you will be able to see what stage your order is in.
You will receive an order confirmation by email once your order has been successfully transmitted. In addition, a shipping confirmation email will be sent once your order has shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by clicking the "My Account" link at the top of any page. Simply login with your username and password and then you will be able to see what stage your order is in.
How Can I Modify My Order?
Please call us if you want to make any changes whatsoever.
Please call us if you want to make any changes whatsoever.
Do You Charge Sales Tax?
Sales tax is charged only to states where Walsonsandco.com has a physical presence. Currently this is only Tennessee.
Sales tax is charged only to states where Walsonsandco.com has a physical presence. Currently this is only Tennessee.
What is your return policy?
Returns are accepted 30 days from the date of delivery.
Exceptions to this policy are the following:
•Designer Settings and Designer Wedding Bands
•Diamond Eternity Bands ordered for a finger size smaller than 5 or larger than 7.
•Any Engagement Ring Setting special ordered and made to fit a customers pre-existing diamond.
Due to the special nature of these items, we cannot accept these for return.
Returns are accepted 30 days from the date of delivery.
Exceptions to this policy are the following:
•Designer Settings and Designer Wedding Bands
•Diamond Eternity Bands ordered for a finger size smaller than 5 or larger than 7.
•Any Engagement Ring Setting special ordered and made to fit a customers pre-existing diamond.
Due to the special nature of these items, we cannot accept these for return.
Does Walsonsandco Allow Comparison Purchasing?
In order to give our customers the best pricing, we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same, or similar item, and then only keeping one of them. If you are unsure, or have detailed questions about a particular item, please call one of our customer service representatives for expert help.
In order to give our customers the best pricing, we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same, or similar item, and then only keeping one of them. If you are unsure, or have detailed questions about a particular item, please call one of our customer service representatives for expert help.
Can I Return Layaway Purchases?
Layaway purchases may only be returned 30 days from the date the item is finished with production, and a maximum of 60 days from the purchase date.
Layaway purchases may only be returned 30 days from the date the item is finished with production, and a maximum of 60 days from the purchase date.
Can I Return a Pre-Owned Watch?
No,You cannot return a Pre owned watch.
No,You cannot return a Pre owned watch.
Where do I send my return or exchange?
Please remember to call us first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused.
Be sure to include the original diamond certificate (GIA or AGS) for any diamond purchase. A fee of $75 will be applied for any diamond returned without it's original certificate.
Please remember to call us first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused.
Be sure to include the original diamond certificate (GIA or AGS) for any diamond purchase. A fee of $75 will be applied for any diamond returned without it's original certificate.
Which shipping carrier do you use? All purchases from Walsonsandco.com are shipped free of charge! Orders under $500 are shipped via USPS priority Mail and orders over $500 are shipped via FedEx. Orders over $1,000 must be shipped to a verified address on file with your credit card company. Finally, orders over $30,000 are shipped via USPS Express Mail. A signature is required at the time of delivery, so be sure sone is home to accept the package.
Orders over $100,000 are shipped via Brinks delivery service.
Orders over $100,000 are shipped via Brinks delivery service.
I hope to keep my purchase a surprise! We realize jewelry is often purchased as a surprise and we'll help you to keep the secret as best we can. We allow you to ship to an address other than your billing address. All we ask is that for orders over $500, you have the alternative shipping address on file with your credit card company. To do this, simply call the 800 number on the back of your card and tell them you would like to add an alternative shipping address to your account.
Do you charge for shipping?
All orders placed on Walsonsandco.com always include FREE shipping.
All orders placed on Walsonsandco.com always include FREE shipping.
Do You Ship Outside The United States?
No, we only do domestic shipping in USA.
No, we only do domestic shipping in USA.
Store Hours
Monday - Saturday 10:30 am to 07:00 pm,Sunday closed.
Store Address
2049 N Germantown Parkway Cordova,TN-38016 United States
Contact Information
Telephone : 901 297 7111
US Fax :901 529 7071
Monday - Saturday 10:30 am to 07:00 pm,Sunday closed.
Store Address
2049 N Germantown Parkway Cordova,TN-38016 United States
Contact Information
Telephone : 901 297 7111
US Fax :901 529 7071
Why do I need to register? You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access. You can access your account by using your email address and a password that you have created. If you are signed up on our mailing list, this does not mean that you are registered. By creating an account, you also have the ability to save jewelry and loose diamonds to your wishlist and easily access them from any computer by logging in with your email address and password.
How do I register? Simply click on the "Login" link at the top of any page, where you will be provided with a direct link that will walk you through the process. If you have never purchased from us before, you must register with us to place an order. If you already have items in your shopping bag and are ready to purchase them, simply click on "Checkout", and the following page will allow you to register.
What if I forget my password?
You can always have your password emailed to you by clicking on the "Forgot Password" link in the login tab, which is located on the top of every page throughout our site.
You can always have your password emailed to you by clicking on the "Forgot Password" link in the login tab, which is located on the top of every page throughout our site.
When you register for membership, we collect your name and email address {and other information listed}. Online Forms
There may be online forms used in our Website. The information you enter into these online forms may contain PII.
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