Frequently asked questions

Shopping Online
Diamond Availability
Although we make every effort to keep the inventory on our website up to date, it is possible for a loose diamond to be sold before we are able to remove it from out site. In the unlikely event that this happens and you purchase a diamond that has become unavailable, we will immediately contact you and give you the option to order a similar diamond or cancel the order altogether.
What Payment Options Do You Accept?
We accept bank wire transfers and the following credit cards: Visa, Master Card, American Express and Discover. We also accept payment via PayPal and Google Checkout. We are now offering a layaway plan for engagement rings and other fine jewelry. Our Jewelry layaway plan allows you to make up to 6 monthly payments in order to purchase an engagement ring or other piece of fine jewelry. Learn more about our Layaway Plan
Item Pricing & Availability
We make every effort to keep our inventory up to date and accurate. Although unlikely, it is possible that an item's price can change (due to the fluctuating metal and diamond market), and we reserve the right to modify the price of the sale, or void it althogether, if the customer doesn't want to purchase at the new price. In addition, it is also possible for an item to become unavailable before we get a chance to remove it from our site, and If this happens, we reserve the right to void the sale.
How Can I Track My Order?
You will receive an order confirmation by email once your order has been successfully transmitted. In addition, a shipping confirmation email will be sent once your order has shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by clicking the "My Account" link at the top of any page. Simply login with your username and password and then you will be able to see what stage your order is in.



How Can I Modify My Order?
Please call us if you want to make any changes whatsoever.
Do You Charge Sales Tax?
Sales tax is charged only to states where Walsonsandco.com has a physical presence. Currently this is only Tennessee.
Returns & Exchanges
What is your return policy?
Returns are accepted 30 days from the date of delivery.

Exceptions to this policy are the following:

•Designer Settings and Designer Wedding Bands
•Diamond Eternity Bands ordered for a finger size smaller than 5 or larger than 7.
•Any Engagement Ring Setting special ordered and made to fit a customers pre-existing diamond.

Due to the special nature of these items, we cannot accept these for return.
Does Walsonsandco Allow Comparison Purchasing?
In order to give our customers the best pricing, we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same, or similar item, and then only keeping one of them. If you are unsure, or have detailed questions about a particular item, please call one of our customer service representatives for expert help.
Can I Return Layaway Purchases?
Layaway purchases may only be returned 30 days from the date the item is finished with production, and a maximum of 60 days from the purchase date.


Can I Return a Pre-Owned Watch?
No,You cannot return a Pre owned watch.
Where do I send my return or exchange?
Please remember to call us first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused.
Be sure to include the original diamond certificate (GIA or AGS) for any diamond purchase. A fee of $75 will be applied for any diamond returned without it's original certificate.
Shipping & Handling
Which shipping carrier do you use?
All purchases from Walsonsandco.com are shipped free of charge! Orders under $500 are shipped via USPS priority Mail and orders over $500 are shipped via FedEx. Orders over $1,000 must be shipped to a verified address on file with your credit card company. Finally, orders over $30,000 are shipped via USPS Express Mail. A signature is required at the time of delivery, so be sure sone is home to accept the package.
Orders over $100,000 are shipped via Brinks delivery service.
I hope to keep my purchase a surprise!
We realize jewelry is often purchased as a surprise and we'll help you to keep the secret as best we can. We allow you to ship to an address other than your billing address. All we ask is that for orders over $500, you have the alternative shipping address on file with your credit card company. To do this, simply call the 800 number on the back of your card and tell them you would like to add an alternative shipping address to your account.




Do you charge for shipping?
All orders placed on Walsonsandco.com always include FREE shipping.
Do You Ship Outside The United States?
No, we only do domestic shipping in USA.
Store Hours & Directions
Store Hours
Monday - Saturday 10:30 am to 07:00 pm,Sunday closed.

Store Address
2049 N Germantown Parkway Cordova,TN-38016 United States

Contact Information
Telephone : 901 297 7111
US Fax :901 529 7071
Registering
Why do I need to register?
You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access. You can access your account by using your email address and a password that you have created. If you are signed up on our mailing list, this does not mean that you are registered. By creating an account, you also have the ability to save jewelry and loose diamonds to your wishlist and easily access them from any computer by logging in with your email address and password.
How do I register?
Simply click on the "Login" link at the top of any page, where you will be provided with a direct link that will walk you through the process. If you have never purchased from us before, you must register with us to place an order. If you already have items in your shopping bag and are ready to purchase them, simply click on "Checkout", and the following page will allow you to register.






What if I forget my password?
You can always have your password emailed to you by clicking on the "Forgot Password" link in the login tab, which is located on the top of every page throughout our site.
Privacy Policy


Website Privacy Policy
The last update to our Privacy Policy was posted on August 7, 2014. This document governs the privacy policy of our Website, www.Walsonsandco.com. Any capitalized terms not defined herein will have the same meaning as where they are defined elsewhere on our Website.

Definitions
"Non-Personal Information" (NPI) is information that is in no way personally identifiable and that is obtained automatically when you access our Website with a web browser. "Personally Identifiable Information" (PII) is non-public information that is personally identifiable to you and obtained for us to provide you with a product or service. PII may include information such as your name, address, phone number, credit card information, and other related information that you provide to us.

Our Commitment to Your Privacy
Our Privacy Policy tells you what PII we may collect from you, how we may share your PII, and how you can limit our sharing of your PII. Walsonsandco Diamonds is committed to the security and privacy of all our customers. We take your privacy seriously, and we will work with you to ensure that you have an enjoyable online experience. Walsonsandco Diamonds and our affiliates respect your privacy and recognize the need for appropriate protection and management of your PII you share with us.

Links to Other Websites
Our Website may contain links to other websites. You understand that these websites are not under our control and are not subject to our Privacy Policy. These websites will likely have their own privacy policies. We have no responsibility for these websites and provide links to these websites solely for your convenience. You acknowledge that your use and access of these websites is solely at your own risk. It is your responsibility to check the privacy policies of these websites to see how they treat your personal information.

Information We Collect
Generally, you control the amount and type of information you provide to us when using our Website. As a visitor to our Website, you can browse our Website to find out more about us. You are not required to provide us with any PII as a Visitor. However, if you register as a Member to use our Website, you must provide PII in order for us to provide you with various features and/or functionality from our Website. As a Member, we collect your PII in the following ways:
At Member Registration
When you register for membership, we collect your name and email address {and other information listed}.
Online Forms
There may be online forms used in our Website. The information you enter into these online forms may contain PII.

Computer Information Collected
When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered NPI. We may also collect any of the following:
Cookies Our Website uses “Cookies” to identify the areas of our Website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our Website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all. We never place PII in Cookies.
Web Beacons We may also use a technology called, web beacons, to collect general information about your use of our Website and your use of special promotions or newsletters. The information we collect by Web Beacons allows us to statistically monitor the number of people that open our emails. Our Web Beacons are not used to track your activity outside of our Website. We do not link NPI from Web Beacons to PII without your permission.
Automatic Information We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you’re headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.

How Information is Used
We use PII that you provide for our internal purposes, such as offering our services to you, confirming and tracking your order, subscription or registration; analyzing statistics and demographics; and informing you of new products, services, and offers as provided by us and/or our affiliates. Our affiliates may have products, services, or offers about which you may be interested in receiving information and they may use the PII we have for you to contact you. If you don’t want to receive information from our affiliates, you can let us know so you’re no longer contacted by our affiliates about their products, services, or offers. We may also combine information you give us online or through printed forms; publicly available information; and information we receive from other parties. We use this combined information for your online experience and to let you know about new products, services, offers, and other promotion. To give you the best possible service, we may use our affiliates to provide contracted services for our business, including, but not limited to processing credit cards, hosting our website, shipping products to you, or advertising. In many cases, we will need to provide some if not all the PII you provide to use so our affiliates can perform these services. Our affiliates are only authorized to use your PII as provided within this Privacy Policy. There are times that we may have to disclose your PII to comply with state and federal laws; to assist law enforcement and governmental agencies in preventing or investigating fraud or other crimes, or in response to a court order. In such instances, we will only provide the PII requested and your PII will only be used for legal purposes as opposed to marketing. Finally, if we sold or transferred our business, we would transfer your PII to the purchaser as appropriate and might also retain a copy of your PII for any new business ventures we would start.

Changing Your Information
You may change your PII at any time using facilities found on our Website. If you need assistance with updating your PII or removing yourself from our mailing lists, just send us an email with your request or contact us using the Contact us information found on our Website.

Opting Out of Sharing Information
You can always opt out of future unaffiliated third-party disclosures of your information. Such opt-out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments or otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept.

Protecting Your Child’s Privacy
We follow the Children’s Online Privacy Protection Act (COPPA). Even though our Website is not designed for use by anyone under the age of 18 (child), we realize that a child may attempt to access our Website. We do not knowingly collect PII from a child. If you are a parent or guardian and believe your child is using our Website, please contact us. We may ask for proof of identification before we remove any information to prevent malicious removal of account information. If we discover on our own that a child is accessing our Website, we will delete the information as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties. You acknowledge that we do not verify the age of our users nor do we have any liability to do so. If you are a child, please seek the permission of a parent or guardian before accessing our Website.

Our Email Policy
We comply with the federal CAN-SPAM Act. You can always opt out of receipt of further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third-party without your permission except in the sale or transfer of our business.

Our Security Policy
We have taken steps to build our Website using sophisticated encryption and authentication tools to protect the security of your PII. When we collect your PII through our Website, we will encrypt your PII before it travels over the Internet using industry standards as establishing for conducting secure online transactions. We also use industry standard technologies such as secure routers and fire walls to make sure that your PII is safe. Unfortunately, we cannot fully guarantee secure data transmission over the Internet because of its nature. Once we receive your PII, we have industry standard security measures in place to protect against the loss or misuse of your PII, though again, we cannot fully guarantee against such loss or misuse. We strongly urge you to protect any password you may have for our Website and not share it with anyone. You should always log out of our Website when you are done using it, especially if you are sharing a computer with someone else or are using a computer in a public place.

Use of Credit Cards
You may have to provide a credit card to buy products and services from our Website. We use third-party billing services and HAVE NO CONTROL over these services. We use our commercially reasonable efforts to make sure that your credit card number is kept STRICTLY CONFIDENTIAL by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.

Changes to Our Privacy Policy
As necessary to address changes in laws or our business practices, we may modify our Privacy Policy, in whole or in part, to address these changes. We will typically notify users by some message on our Website home page that our Privacy Policy has changed. We will also change the "Last Updated" date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies. We encourage you to review our Privacy Policy periodically to make sure you still agree with it.

Questions about Our Privacy Policy
If you have any questions about our Privacy Policy, please contact us using the Contact us information found on our Website.