30-Day Return Policy

We have been selling diamonds since 1996 and take our work very seriously. If you are dissatisfied with your diamond for any reason, simply call us within 30 days from the date of delivery and we will happily exchange your diamond or refund your money, no questions asked.

30 Day return policy on engagement rings
All Walsonsandco.com Signature Engagement Rings are returnable for a Full Refund within 30 days of purchase.

Designer Engagement Rings & Designer wedding bands are custom made items (custom orders) and are not eligible to return.

• Diamond Eternity Bands are 100% refundable unless the ring is smaller than a finger size of 5 or larger than a size 7.

"Designer" is considered any item that we sell made by A.Jaffe , Romance collection , Tasha bridals, Triton, Scott Kay, A. Jaffe, Verragio.

**Custom orders may only be canceled within 24 hours from the time the order is placed. After 24 hours the deposit/payment towards your order is non-refundable.

x **Pre-Owned Watches are fully refundable within three days from receipt of delivery. The watch must not be worn or sized and must be in the same condition as when sold. The watch must be accompanied by all boxes, tags and paper work that came with it.

*In order to give our customers the best pricing, we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same, or similar item, and then only keeping one of them. If you are unsure, or have detailed questions about a particular item, please call one of our customer service representatives for expert help.

How do I make an exchange?

Simply call customer service at 1-901-297-7111 to obtain an RA# (Return Authorization #). Please securely pack and seal the return merchandise.

Where do I send my return or exchange?

Please remember to call first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused.
Be sure to include the original diamond certificate (GIA or AGS) for any diamond purchase. A fee of $150 will be applied for any diamond returned without it's original certificate